"Capturing one Still Moment of a babies life"

Store FAQ

What are your Bank Deposit details?

Account No.: 486532225
BSB Number: 013-344
Account Name: Still Moments Nursery
Bank Name: ANZ
Swift Code: ANZBAU3M

How long does delivery take / when will my order arrive?

Your order will be dispatch within 1-7 business days of receipt of full payment.
Please then allow 2-5 days for delivery with Australia, 3-15 days if you are outside Australia.
If your order does not arrive within that time, please feel free to Contact Us and we will immediately work on rectifying the situation. Please refer to our Shipping & Handling section for more information.
There may be a few delays with some order due to restocking.

How much does delivery cost to my location?

Postage is charged at standard Australia Post rates and is calculated during the checkout process in the shopping cart. You will be able to view applicable postage and handling charges prior to payment. No surprises! Please refer to our Shipping & Handling section for more information.

How do I calculate shipping cost?
- Add your product/s to your Shopping Cart.
- Click Shopping Cart in the top right of menu
- Under your Shipping cart content, you can calculate the cost of shipping by selecting your delivery location.
- Then Click update to receive shipping cost options

What payment methods do you accept?

Payment options vary depending on the Country you are from:.
Please refer to our Payment Options for more information.

Do you allow Pick ups?

No, Pickups are not available Sorry.

What happens if I’m not happy with a product?

Please purchase your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange. We are not required to provide a refund or replacement if you change your mind.

Please refer to our terms and condition's section for more information.

I have a Reborning Question can you give me personal tuition?

Due to Nikki's work load, she is unable to answer 1 on 1 tutorial questions. If you cannot find answers to your reborn questions via the Free Tutorial section, you will need to purchase a DVD from the reborning tutorial section.

Can I have a FREE reborn doll?

Please do not ask for free reborn dolls, alot of hard work goes into creating these dolls. All doll prices are calculated using the "Custom Order Forms" there are no exceptions.

What is your cheapest doll?

The cheapest custom order doll would be the 7" doll range.

How much are Custom Order Dolls? 

All doll prices are calculated using the "Custom Order Forms" according to your selections made.

How long does it take to create/complete a Custom Order Doll? 

All time frames are stated on the "custom ordering forms" there are no exceptions.

Do you do Silicone dolls?

No Still Moments Nursery only creates vinyl reborn dolls.

Where are you located?

All products are shipped from: P.O.Box 406, Lilydale 3140 VIC, AUSTRALIA

Copyright © 2021 (Still Moments Nursery).     Designed by Timothy John